Toyota Uganda Limited

2.0 1 Review
Company name
Toyota Uganda Limited
1st Street, Industrial Area, P.O.BOX 31732, Kampala, Uganda
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Phone Number
+256 (0) 312 301 500
+256 (0) 414 349 425
(+256)414 346649
Establishment year 2005


1 Review
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I have a Prado 1998 and have had problems with the key.The blade had come loose and needed replacing. I called at the Kampala distributer and asked for help. I was astounded that they said they needed to send the key back to Japan and it would take three months and cost 2.300,000/=ug sh.

I explained that all I needed was the key shell and the electronics transferring and the new blade recutting. The key also operated the ignition immobilizer via induction, so although the engine could be turned over with a key it would not start.

The people at Toyota Kampala took details of the car, engine, key details and code numbers and gave me a quote of 2.3 m sh! .

The key deteriorated to the extent I could not start the car without holding the induction unit close to the spare key which was a plain key. Thus by using both hands I could start the engine.

This obviously was not possible or safe to operate in busy traffic so I asked around garages in Mbarara (my home town ) if they could help with no success.
I eventually went online to look for key shells and could not find the right key shell or similar in Uganda or on the Toyota web site.

I eventually tracked down a key shell in Northern Ireland UK and estimated the shape and size from a photo and asked for a keyshell to be sent by mail.

The cost was less than £5 and £4 UK around 30,000/=sh ug. to my delight the key case was exactly the same size and shape as the old broken one. It took me a few minutes to transfer the electronics pod and 10,000/= to have the key blade recut. A total of less that 50,000/= to have a new working key. A saving of 2.2950,000/= for me and more for my insurance company who would have had to pay for the key, car hire for 3 months.
Not a very good example of customer service
That is our Uganda.
One time I was knocked by a tax a lost my light- Behind. I check through is Kampala and Nairobi indicated that I needed Ugx 1,080,000. I contacted some one in Dubai who sent it to me at $27. Just imagine!

Questions & Answers

How much is a new Toyota Land cruiser 1976 series. Year 2021
Dear Toyota Uganda, I would like to know how much is Four wheel control unit for Toyota Rav4 model 2007 can cost?
Dear Toyota Uganda. I would like to know the cost of a Brand New Toyota V8 Landcruiser model 2021. Kindly advise me on the cost of the vehicle when fully registered by Toyota and any Terms and Conditions I need to be aware of.
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Company Details

Location map
1st Street, Industrial Area, P.O.BOX 31732, Kampala, Uganda Get Directions
Established in December 2005, Toyota Uganda opened as a subsidiary & 100% owned by Toyota Tsusho Corporation in Japan. Toyota Tsusho Corporation is listed on the Tokyo Stock Exchange with a shareholding from Toyota Motor Corporation the manufacturer of Toyota Motor Vehicles & Spare parts.

We are the sole authorized distributor of all new Toyota vehicles in Uganda. With branches in Kampala, Gulu and Mbale, we offer our Toyota customers after sales services that are; genuine spare parts, vehicle service & repairs and all vehicle body works. Toyota Uganda is also an official distributor of Yamaha motorcycles in Uganda.

Our vision is to be the leading provider of quality service delighting customers through valued people. Values at Toyota Uganda form the foundation and principles that govern our way of life and how we interact with our customers, community, shareholders, government, suppliers, service providers and business partners. Our business is built on three core values that is;

Customer Delight
Respect & valued People
Exciting Challenge.
At Toyota Uganda, Kaizen is a way of life. We continuously seek ways to improve all areas of our work to minimize “muda” (wastage). Learning and development is the core of our operations we have an in-house training center where all technicians undergo technical training to remain abreast of changes in technology and comply with Toyota Motor Corporation specified stringent qualifications as laid out by TEAM 21 Technician Training program. We also run a twenty-four (24) Month graduate trainee program where fresh graduates with no experience are taken into our business and exposed to all areas with an aim of coaching & mentoring to enhance their theoretical knowledge with practical skills.
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Last update: October 2020 - View Status

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