Multichoice DSTV Uganda (Customer Care)

1.1 8 Reviews
Company name
Multichoice DSTV Uganda (Customer Care)
Address
95 Buganda Road, P. O. Box 2373, Uganda, Kampala   View map
Phone
+233 740 540
Fax
(+256)414 235762

Reviews

1.1

8 Reviews
Write a Review
1.0
delayed response after subscription
M so disappointed i always pay and m reconnected after a week. i paid on 19th up to now my tv saysE66-32 like ave not yet subscribed. when i try whatsapp u people dont help at all. decoder 2016038604.payment...1547723903...i need someone to contact me and make follow up coz when i complain you claim to havr solve yet not. help me
Reply
1.0
Am a very unhappy client. I ardently pay premium monthly & certain items like copa del rey are restricted to SA alone! Didn't bother to renew rights for the NBA this season and gave no notice. Please address these issues or we get alternatives that do have them.
Your staff is quick to call when we go quiet or delay to pay subscription. Where is the value for money??
David
Reply
1.0
Yesterday in the morning, I renewed subscription for my card 4250895023 using my mobile money MTN no. 0772631605, but shockingly i am still off air 24 hours later. I called customer care line and a later took my through procedures but it could not work! What is wrong with DSTV? We feel disappointed given that today is our independence day and we wanted to follow proceedings on line!
George.
0772631605.
Reply by Lodvick , 28 Oct, 2017
IUC no 4623169073
Why on earth should I not be able to watch after paying my subscription?
Mgt can you do something otherwise I will come over with my decorder and hit on someone
Stop frustrating us
Lodvick
0783078739
Reply
1.0
Last night (13/09/2016) I called your Call Centre between 21:05 - 21:07 hrs using tel 0776766667 and a lady agent replied and was not audible enough and thus asked for her names and she just hang up on me. I know you can get to this agent and ask her to explain her bad behaviour towards me. I deserve an appology. I have been your client since 1999. My little subscription payments play a part in the growth of your company. These are people who let down MU ltd. This lady gives you a bad image and not worth to serve your customers. I will be glad if I heard from you. Kind regards
Reply
1.0
very disappointing
Reply
1.0
Terribly disappointed with the services on offer. My subscription (42886025966) that was due to expire on 30.01.2015 was rudely terminated on 23.01.2015, I called the call centre on 4 occasions and was told that the mobile money payment I made on the 30.12.2014 was refunded on the 23.01.2015 and therefore I needed to make another payment for subscription! The fact is that I never received any refund on my mobile money account and even confirmed this with MTN call centre staff who gave me the confirmation transaction Id. I called the (Multichoice) call centre once again and provided the transaction number and was told that my account would be sorted within 30 minutes. 4 Hours later with no action, no feedback I called the call centre and was again told a refund had been made on 23.01.2015. How in heaven do you refund a subscription that has only 1 week to expire? out of frustration I renewed my subscription through mobile money on 24.01.2015, sent an sms to 6060 and still cannot get a Service and the call centre is closed. Whereas poor customer services are a hallmark of most companies (foreign and local) in Uganda, I will not accept corporate robbery! I need to get my 1 week of subscription back and will take a day off next week until sanity is restored.
Reply by Johno Ogwal, 10 Jan, 2018
Herbert am a new client and i was trying to decide whether to connect to DSTV or GOtv. But your experience is discouraging me really. This kind of inefficiency is bad for business and is a sign of DSTV collapsing. If they can not fix things here it is as bad else where, say S. Africa. Right now they are surviving simply because there is no serious competitor.

John
Reply
1.0
MOST FRUSTRATING PLACE TO GET SERVICE FROM. DONT LISTEN TO WHAT YOU ARE SAYING AND MOST DEFINATELY DO NOT UNDERSTAND ANYTHING THAT IS NOT WITHIN THE MANUAL THEY SIT AND READ FROM
Reply
2.0
The helpline take forever to be picked and yet being charged even before you are speak with a consultant! There should be tollfree services!
Reply

Questions & Answers

25
Questions
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scovia
Pliz i would like to know why my sports channels that i have to be viewing on access package are not showing.i.e 200 supper sport Blitz, 204 supper sports 4, 209 supper sports 9 and 210 supper sports 10. on the package of access there supposed to be included. need help 1053303015 my card.
28 Aug, 2019
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Answer
Emmanuel
Paid 24hours ago on IUC 4623213299 But up-to now it's ain't showing,how can I fix it
15 Jun, 2018
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Nyende abudallah
It beats my understanding why u had to sell to us in Uganda pvr old modeled decorder with remote sensor problems and u make us fix them at a very expensive price
17 Mar, 2018
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Company Details

Location map Get Directions
95 Buganda Road, P. O. Box 2373, Uganda, Kampala
Description
At MultiChoice Africa, we believe in using the power of entertainment to enrich lives – telling stories that open our minds, bring people together around shared passions, and connect us to new realities. From Abuja to Nairobi and Luanda to Lusaka, we find and develop the right mix of content and deliver it to millions of people in 49 countries across Sub-Saharan Africa – anytime, anywhere.
Through our platforms, DStv and GOtv, and content providers, M-Net and SuperSport, we make great entertainment more accessible. Whether it’s local and international telenovelas and sports or the latest global blockbusters, our investment in leading-edge content and technology delivers the shows that our customers love into their hands and their living rooms.
We put our customers at the heart of everything we do. We listen to them to understand their changing lives, the pressures they face and what matters most to them. We are committed to using that insight to put customers at the heart of all the decisions we make every day.
Born and bred in Africa, MultiChoice Africa is a team of more than 2 750 individuals working in 14 countries. We are rooted in the countries where our customers live, and we are managed and run by local people. We strive to provide all our employees an opportunity to grow while also making a difference to those around them.
We’re proud of the contribution we make to our communities and our business has grown hand-in-hand with local economies through working collaboratively with all our partners and stakeholders across our value chain, producing content that matters to our customers. Our drive is to ignite Africa’s creative industries into vibrant, economic powerhouses.
We believe we have an important role to play in powering Africa’s entertainment industries while contributing to economic growth and job creation. It’s by creating value for our customers, our employees and society that we’ll build a successful business for the future.
MultiChoice Africa – Enriching lives.
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