STAR TIMES Kampala, Uganda, Helpline, Customer Care Number

2.0 9 Reviews
Verified Profile
Company name
STAR TIMES Kampala, Uganda, Helpline, Customer Care Number
First Floor, Soliz House, Plot 23, Lumumba Avenue, Nakasero, Kampala, Kampala, Uganda
Phone Number
+256-0417 117700
Establishment year 1996
Employees 11-15



9 Reviews
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Not subscribed
How come I pay my money but still I can only watch UBC and I can't watch any other channels, I'm tired of having complaints everyday and whenever you call contact numbers, no one picks until airtime goes off. Please stop this 02028655648 work on me asap
Urgent complaint
I have paid 26000uganda shillings for nova,basic,and classic bouquet 02028475455 but only the first two are showing and classic is not showing I need urgent help
Reply by Rossettie
9 Jun, 2020
Me I was charged 26200 and given basic,
These people are mad, cheats etc
Worst of all their customer service number will charge you more than 2000 before going through
Subscribed but cut off in two days
02036888418 is my star times no. I subscribed just two days ago and now am off. Star times is so irregular. Pleas pull up your socks. You need to give better quality. I am also wondering why when subscription is off, you do not leave the free tv channels like UBC and yet others do? I thought those are govt free channels
Hello, first I would like to thank you for being a part of the TV providers in Uganda. Now my dismay is that after paying for the 26,000/- bouquet as they are categorized I can’t get the said package???!!! Checking for a customer care number, you r directed to people’s personal lines. I could go on and on but jus want fairness please!!
Not getting some channels l paid for.
I paid 26k for a month but today on switching on my decoder some channels just disappeared and even when I try to autosearch nothing changes which is frustrating.l feel disappointed with star times because when someone pays for a services he expects a satisfaction for that service. So l hope u read my complaint and work on it or else I will just get azam.code 02028682672
Have paid my nova subscription for 02036939007 via airtel money a5 0706168486 and no response.please can you activate my subscription? What do you want some one to do ?
Urgent attention
I paid for 1 month sub and nothing is showing... what's the issue? I need urgent response...02028487581
Dear customer,You have successfully paid UGX 26000.0 for 02028487581 on Basic. Your subscription will expire at 00:00 midnight on 2020-05-12
Frustrated customer
STARTIMES/Card:02028420286/kauzuka mark. Paid 20,000 in the morning and it hasn't been activated yet! This is very frustrating.With all that's happening in the country and then children being home, we need to get value for our money. This is the only time we are staying home and watching the TV we always pay for but never get to enjoy. Been reading various complaints on different social media platforms about the same problem. Please find an immediate solution and work on your helpline numbers too (they never seem to go through for some reason)
Reply by Vanessa
25 Apr, 2020
Apparently am experiencing the same thing and need hlp
I just want to appreciate Startimes Uganda for your services. With my pay of 11000 per a month, I get quite a number of TV channels with lots of interesting stuff compared to other digital TV service providers, thank you.

Julianna- Uganda

Questions & Answers

Ask a Question
5 Jul, 2020
I would like to know the description of bouquets with their respective prices herein Uganda
2 Jul, 2020
How comes the channels are now in audio form and displaced, we ain't seeing any pictures.
Kindly solve the problem as soon as possible.. Card number 01819774400
Kirabira Hakin
30 Jun, 2020
I paid my subcription on 31st last month but how comes my subscription has expired on 29th i think startimes you just came as robbers to Ugandans since even your toll free line is charged
View all 89 questions

Company Details

With 20 years’ experience and development, Star Group of Companies is now the most influential Digital TV technology provider in China and even in the world, as it has undertaken more than 1,000 digital TV projects and managed more than 7 million digital TV subscribers.

Verified Business

STAR TIMES Kampala, Uganda, Helpline, Customer Care Number - company profile is confirmed by company owner / representative person / directory administrator.
Last update: May 2019 - View Status

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