STAR TIMES Kampala, Uganda, Helpline, Customer Care Number

1.8 25 Reviews
Verified
Listing
+5Years
With Us
Recentrly
Updated
Company name
STAR TIMES Kampala, Uganda, Helpline, Customer Care Number
Address
First Floor, Soliz House, Plot 23, Lumumba Avenue, Nakasero, Kampala, Uganda
View Map
Phone Number
+256-0417 117700
+256 31 7117700
Working hours
Wednesday: 8:30 am - 6:00 pm  See All
Establishment year 1996
Employees 11-15

Reviews

25 Reviews
1.8
 
Write a Review
1.0
Disappointed in the service
I wish to complain on the issue of channels being off and the staff deceiving us that it is a technical issue they are handling, and that everything will be back to normal blah blah blah!. Personally, starting next Tuesday l am quiting startimes.
1.0
Paid over a day ago, still not reconnected
You guys please reconnect me already. Stop cheating my days. Your month is only 28 days and I have already lost one. You do this all the time but it's not funny. Be serious or your company will run of biz before you know it! You're very dishonest people Startimes
1.0
Paid over a day ago, still not reconnected
You guys are cheats and terribly disappointing! Whenever I renew my subscription, you take your time to activate it and I end up being cheated by days. Yet your monthly subscription is only 28 days! So are still selling 28 days or 20? I'm so passed off. Wasting my airtime and still no response from you guys! You're thugs! I'm going to sue you if I don't get reconnected by end of today!
1.0
EXTREMELY DISAPPOINTED ANGRY AND PAINED
Extremty disappointed i just bought an antena today paid for the basic bouquet watched my favourite channels for only 1 hour then no service and those channels disappeared just like that up to now im so pained because my children are sad that money could have boughht food to feed tbem for tbe next many days im so disappointed and very angry
PUBLIC USER
I paid for star times satellite decoder but after two weeks its off always the card details ******** but my money was chopped before answering my call u guys are not fair
3.0
Disappointed
Why did u cut yet my subscription is on yet over I paid on 1st Dec but today 21st of Dec you have cut yet its not done I paid ******** for nova bouquet one month So i have sent you this letter so that you may know the issue of writing it if u need me you can contact me
******** I will be very happy if you consider my letter
1.0
Useless
Lydia and whoever else are rude and not helpful at all. How do you tell me a technician can only come in 3 days? After paying startimes? Totally not uninstalling anything to do with startimes
3.0
Disappointed
Why did you cut me off before my subscription expired. I subscribed on 12 Oct 2020 but last night on 3rd nov you cut me off. What's the problem.your services are good but when you start disappointing us like this I can not really imagine
2.0
Complaint on failure to getting a service
Pliz work on me ASAP i renewed my subscription but uptodate its UBC that i have. Wen i call it takes ages b4 am answered then end up off with money wasted and services not got. This is not right coz you people chose to serve us on pay not free of charge so wen we pay, please don't make us look like beggers. I heard its on purpose so that one gets irritated and ends up paying again but pliz. Its not funny
2.0
Complaint on failure to getting a service
Pliz work on me ASAP i renewed my subscription but uptodate its UBC that i have. Wen i call it takes ages b4 am answered then end up off with money wasted and services not got. This is not right coz you people chose to serve us on pay not free of charge so wen we pay, please don't make us look like beggers. I heard its on purpose so that one gets irritated and ends up paying again but pliz. Its not funny
1.0
Disappointed
I paid my money yesterday on ******** for basic but upto today nothing has been done why the incompetence in the system it's lyk u are just taking our kamoney for granted
1.0
Complain
I recharged my startime but it's not showing anything. I have called using ush8000 you don't even pick up calls. My smart card number is ******** francis Tugume
PUBLIC USER
Very disappointed with star times after saying they are maintaining up to 5days my star times is dead completely am Allan in mbale
I think I should find another service provider am really pissed
1.0
Disconnection before the end of month
I pay ******** but startimes keeps disconnecting me after two weeks claiming that my subscription is over. Worst of all, my airtime is chopped even without being received by customer care. What is happening?!
PUBLIC USER
Tell them looks like they don’t care about their customers the same thing happened to me .Card details 021 3362 2445
1.0
Bad
You guys you're becoming fake these days, I have paid and you are not activating my account .yet I have already paid by Airtel money but you are not responding to my account. Wake up guys money is not easy to get.
1.0
Complain
I paid ********/- for all the bouquet but some of the channels are cut off and you waste a lot of our airtime minus picking our calla by the time you speak to a customer person, credit is out, its not fair.
PUBLIC USER
actually it happened to me too today i had to load 5000 the finished all the airtime minus even speaking to the customer care am not happy with the way how you handle the clients you take a lot of time minus not helping us, i sent the mail in the morning up to now i haven't received the reply
1.0
Removal of channels when I paid
I am on classic package, and I talked to a customer care agent who told me ******** shs is for a week, but just day two and I can't view even some Nova stations that I should subscribe.
See All 25 Reviews

Questions & Answers

Why is my startimes reconnected yet i have paid fully for its subscription?
Why is my Starlife channel is paused?
Help me!!
Am startimes led Smart TV is not switching on.
It's not displaying anything, no light on the screen.
What could be the problem?
View all 114 questions

Company Details

Location map
First Floor, Soliz House, Plot 23, Lumumba Avenue, Nakasero, Kampala, Uganda Get Directions
Description
With 20 years’ experience and development, Star Group of Companies is now the most influential Digital TV technology provider in China and even in the world, as it has undertaken more than 1,000 digital TV projects and managed more than 7 million digital TV subscribers.
Working hours
Monday:8:30 am - 6:00 pm
Tuesday:8:30 am - 6:00 pm
Wednesday:8:30 am - 6:00 pm
Thursday:8:30 am - 6:00 pm
Friday:8:30 am - 6:00 pm
Saturday:8:30 am - 6:00 pm
Sunday:10:00 am - 4:00 pm

Verified Business

STAR TIMES Kampala, Uganda, Helpline, Customer Care Number - company profile is confirmed by company owner / representative person / directory administrator.
Last update: October 2020 - View Status


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