Questions & Answers for STAR TIMES Kampala, Uganda, Helpline, Customer Care Number

I have bought a new startimes recorder It says the 'subscriber doesn't exist' So I want you to help Me to register it

How to check my star times subscription

How can I disconnect other devices from my decoder smart card

Hii removed da card to make a payment but I tried putting it back after but it only tells me da no card inserted please insert the card correctly. Press f1 for more help

I bought ur startimes decorder on Jumia where can I get it registered ?

I'm in fort portal am using an HD LED free to air TV. I have bought a startimes free to air antenna but it is showing only two channels,UBC and Guide. What is the problem?

I paid my subscription after your disconnection but unfortunately most of the channels were removed,(displays a message that channel not subscribed to!!)did I pay less from the usual that I always pay?
Calling customer care is a pain!!

I try to reach you by phone but no answer and why is that whenever recharge my account it says card no paired. the device is being activated. please wait for few minutes. but i can see anything, i loose a lot of money with no service. card no ********

Do you have your technician,who can help me to replace my broken screen? If so kindly give me the guideline and possible cost.

How do I change the startimes bouquet from classic to Nova

How can I register and activate my decoder to be used in masaka district

I have a new startimes satellite decoder but I have failed to get a signal in nakisunga mukono

Why is my account showing me feiliure each time I try making payments

Hello l have paid ******** for classic but u are now giving me the services for basic....why ??? How much is ur classic bouquet??

Why is my startimes reconnected yet i have paid fully for its subscription?

Why is my Starlife channel is paused?

Help me!!
Am startimes led Smart TV is not switching on.
It's not displaying anything, no light on the screen.
What could be the problem?

If I want to pay for 3month or 6month on Nova bouquet Uganda how much should I pay?

My disk got broken following heavy rain and wind that removed it from mounting point so at what price can I get a new disk

Am not getting any Ugandan and startimes channels like kungufu my dish is in 36 what can I do now?

Am not getting any Ugandan and startimes channels like kungufu my dish is in 36 what can I do now?

How do i migrate from classic to nova?

Want to change my bouquet

Just bought a decoder but after about 7-10mins, it starts switching off and on every few seconds. Need your help

Why does my screen continue to show that I recharge when I have just paid

Why do I keep calling, you people chop my money but you don't even answer. Which numbers should I call to be helped? And don't u have toll free lines??? Very disappointed

Are you going to show football match for Manchester united vs Luton town tonight?

I have taken a full month calling and asking someone to come and re install my decoder but all in vain now this time I tried it on my own but it’s not working. Still calling but these guys are not responding feel like taking but your dish and try something else. Can someone help me ???????

Can someone explain to me why my decorder keeps rebooting itself for the last 2 weeks and where are your headoffices here in Mbale? Am supper angry that i paid my money and i just have to keep the tv off.account number ********

How much is decorder without antenna

Hello

I paid 26,000 for my startimes classic bouquest but channels are going off i dont know why

How do I get another remote for the digital tv?

My startimes decoder is displaying channel list empty what can I do about it No.********

How much can I pay to watch classic bouquet on star times for a single day?

Hello startimes, i paid for nova at ********. On card number ******** .but only UBC nd Gugudde TV can show. The rest of channels show smartcard error..

How much is startimes dish and decoder in Uganda

How much data can finish a full much coz am a smart phone user

It's now two days am saying nothing it's displaying no signal yet I ve not changed anything my antenna is in the very position it has been ********

Why doesn't some channels have volume

I would like to know the description of bouquets with their respective prices herein Uganda

How comes the channels are now in audio form and displaced, we ain't seeing any pictures.
Kindly solve the problem as soon as possible.. Card number ********

I paid my subcription on 31st last month but how comes my subscription has expired on 29th i think startimes you just came as robbers to Ugandans since even your toll free line is charged

I paid my subcription on 31st last month but how comes my subscription has expired on 29th i think startimes you just came as robbers to Ugandans since even your toll free line is charged

Hello
I need urgent help i have paid for subscription for nova bouquet but none of the channels is showing. Card number ********

I want to know how much I have to pay for star times solar and what comes with the full kit

I linked my on app with the decorder which was successful but still data is charged

I bought a startimes decoder yesterday on11thjune, 2020 but up to now it has not been activated. smart card number 020 9543 7095I kindly beg you to help me and activate it.

Why is it that spark tv and face tv disappeared from my tv channels ac ********

Yesterday I paid UGX26,000 but I was not getting some cartoon channels so I added more money, but still am not getting them - ********. Please assist

My account number is ********(waiswa jolly) and is it your month 3weeks?