Ampaire
customer service representative, Data analyst, IT officer
Enthusiastic IT and Data specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear Understanding of end user support, and Data analytics and training in conflict de-escalation and am motivated to learn, grow and excel in the Information technology industry
Work Experience
- 2017 - 2019Pegasus Technologies LtdTechinical Support OfficerResponded to and resolved complex customer issues through incident recognition, research and isolation, resolution, escalation and follow up if need be involving other departments to the satisfaction of the customer
Education
- 2014 - 2017Makerere University Business SchoolBachelor of Business Computing
- 2020 - 2020Aptech Computer schoolCertficate in Data Science
Skills
- • Ability to answer calls professionally while paying attention to details
- • Systems support that involves installation and troubleshooting of computer hardware & software, providing guidance to the users interacting with the systems while ensuring timely preventative hardware maintenance
- • Website design that involves designing and modifying websites from layout to function according to the client’s specifications
- • Desktop support
- • Computer network skills
- • MS Office
- • Data mining and analysis
- • Process improvement
Hobbies
- Travelling
- reading books
Personal Details
- Sex: Female
- Marital Status: Single
- Religion: Anglican
- Nationality: Ugandan
- Date of Birth: 15-08-19955
References
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