Job vacancy VoIP Technical Support Engineer in Kampala

D2dero Web & Software Engineering Ltd
7th Street, Industrial Area
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Job Type
Job Status
Full Time
3 Aug, 2019
Job Title

VoIP Technical Support Engineer

Job Location
Job Presentation
Technical Support Engineer - VOIP / SIP / IP Networks to join a customer support team in a busy and varied, key role.

The ideal candidate will have a strong VOIP / SIP / IP technical background, managing distributed IP devices as well as a passion for surpassing customer expectations. Our client distinguishes themselves by offering excellent customer support backed-up by innovative technical solutions. They aim to achieve this through constant innovation, listening to their customers' requests, and building a strong team in-house.
  • Have a telecoms background with VoIP experience.
  • Proven / practical knowledge of VoIP and SIP. Knowledge of SIP messaging, call flows and analysis of packet captures
  • Good working knowledge of IP networks and TCP/IP skills
  • Solid experience in customer service (excellent verbal and written communication skills required)
  • Knowledge and experience of IP PBX systems
  • Experience working with Linux command line
  • Degree in Telecoms, Engineering, Computer Science etc.
  • Provide ongoing day to day customer support for all existing products (SIP trunks) and designing new solutions for specific customer needs
  • Assist in configuring and managing the telecoms and networking infrastructure (routers/switches/firewalls, VoIP Softswitch and SBCs)
  • Provide in-depth fault diagnosis for customer faults
  • Advise on product features and limitations / identifying workarounds
  • Liaising with 3rd party vendors, reporting and managing faults
  • Assist with provisioning of new customers and services
  • Be available for on-site installation of telecoms equipment.
  • Be available for out of hours support

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