Job vacancy Customer Assistant

JOB LEVEL: TBC

REPORTING TO: Clothing & Home DM

MAIN PURPOSE

To deliver exceptional customer service by ensuring on-the-floor stock availability, and effective service at the till points, thereby creating a positive, lasting impression as the customer leaves the store contributing to increased sales and minimizing losses.

KEY OUTCOMES

• Demonstrates customer service (Customer)
• Greet, smile, and acknowledge customers
• Display a friendly and helpful attitude when interacting with customers
• Identify customer needs in order to provide optimal service
• Attend to customers quickly and effectively
• Takes responsibility for serving the customer and finding solutions to the customer’s queries
• Handle customer questions and queries effectively
• Deal with customer complaints, requests, and queries quickly and efficiently
• Approach all customers and offer assistance in the department.
• Applying selling skills (Cross Selling & Service)
• Meets customer's needs and expectations by listening to and advising customers
• Offer alternatives if merchandise not available and or sizes not available
• Achievement of sales and unit targets

Demonstrates product knowledge and standards (Knowledge)

• Implement gridding and rack alignment in accordance with the store guide.
• Know what new lines and promotions have come into their department.
• Know what special events are happening in the store
• Advise customers according to their lifestyle and segmentation and identify the location of products in their department and where in the stockroom
• Able to measure customers correctly
• Complete the fitting room disc control register

Adheres to shopkeeping disciplines (Presentation) 

• Ensures the store readiness for trade
• Maintain hygienic, safe and clean sales floor, till points, fitting rooms and back areas
• Ensures there is sufficient consumables throughout the day
• Support the implementation of loss and control measures.
• Fitting rooms - Ensure all stock is returned to the shop floor on correct hangers, hung in the right way and sizes

Minimise Shrinkage (Knowledge)

• Effective management of  stock losses 
• Ensure buddy systems is in place in your area 
• Reporting acts of dishonesty related to shrinkage and fraud to your line manager
• Awareness & report suspicious individuals in your area to security or management
• Understands and apply all red flag processes and policies and procedures
• Ensure correct pricing of merchandise
• Identify and manage shrinkage hotspots in their departments
• Ensure strict controls in place at fitting room area

Demonstrates personal leadership (Leadership)

• Demonstrates self-discipline with regard to attendance, dress code, hygiene, and timekeeping
• Attends/is informed of the game plan/team meeting to know the day's focus

COMPETENCIES 

Technical & Functional

• Product knowledge
• Possesses detailed information about a product or service, its qualities/properties and uses/applications
• Selling skills
• Persuades clients to buy a product or service. Makes a proposal that is acceptable to the client by drawing on product knowledge
• Till processes
• Fitting rooms
• Department stock management
• Store disciplines and housekeeping
• shrinkage management

Personal Leadership

• Customer service orientation
• Displays a positive attitude when relating to customers
• Demonstrates an awareness and willingness to respond to customers in order to meet their needs, requirements and expectations

Stress tolerance

• Maintains effective work behavior and attitudes in the face of setbacks or pressure. 
• Remains calm, stable, and in control of own emotions and responses

Honesty and reliability

• Possesses and adherence to high professional standards and principles
• Maintains honesty and fairness

Persuasion

• Convinces others by creating an impact
• Communicates in a manner that is convincing and that influences someone to act in favour of a recommendation

Communication

• Expresses self clearly in an understandable manner verbally and in writing

Decision making

• Examines the options available
• Forecasts the outcomes and impacts of each option and determine which option is the best for a particular situation

Numeracy and literacy

• Possesses mathematical and language skills needed to cope with everyday life
• Able to compute simple mathematical tasks and equations
• Able to read, write, and understand commonly used language

Role models the Woolies values

• Quality and Style “Deliver the best”
• Value “A simple and fair deal”
• Service “Think Customer”
• Innovation “Discover the difference”
• Integrity “Do what you say you will do”
• Energy “be passionate and deliver”
• Sustainability “Build for a better future

JOB REQUIREMENTS

• Minimum qualification is a Diploma level from any recognized institution.

EXPERIENCE REQUIRED

• Knowledge and experience in the Retail or Fast Moving Consumer Goods industry, specifically at the Till area, stockroom or receiving environment is advantageous. 

How to apply.

All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Here' section