customer sales representative

• To respond to the needs, queries and complaints of walk-in customers who visit OUL retail shop, ensure that they work efficiently to achieve individual sales targets and provide appropriate solutions that contribute to customer satisfaction and loyalty of Orange customers.
• Follow up on all outstanding or unresolved customer issues as well as complete many other duties necessary in the retail shop in an effective and efficient manner.
• Receive and resolve queries, complaints and needs of walk-in customers and take ownership of any issues raised until resolution is achieved
• Ensure achievement of set sales targets
• Handle customer and operational issues and where need be escalate to the line supervisor or other OUL departments those that require further action.
• Record, reconcile and report on customer and company information
• Promote and maintain a high quality professional service oriented company’s image among users.

• Receive and respond to incoming calls and Emails through the dealer line and take ownership of any issue raised until resolution is achieved.
• Resolve Customer queries at the second point of contact and provide feedback to all concerned parties in an efficient and effective manner.
• Achieve productivity performance standards set by the company.
• Generate and maintain accurate records and reports for customer complaints

• Resolve customer queries and update customers on products and services and take ownership of any issue raised until resolution is achieved
• Achieve productivity performance standards set by the company
• Take care of company equipment and tools
• Continually identify better ways of work and share this with the team and management as appropriate.
• Promote and maintain a high quality, professional, service oriented company’s image among users.
• Carrying out telephone interviews and scoring the candidates
• Offering hands on support to successful trainees.
• Offering refresher training for the successful candidates from the training.
• Organizing successful candidates for oral interviews
• Sitting in for supervisors when on leave
• Running daily reports ,offering coaching session to fellow agents and feedback

• Ensuring all products are fully stocked in the shops and supermarket
• Checking for expiries
• Checking competitor activity
• Suggesting ways in which sales can be boosted
• Making sure the products are clean and well organized in shelves
• Placing orders

• Ensuring all products are fully stocked in the shops and supermarket
• Checking competitor activity
• Suggesting ways in which sales can be boosted
• Making sure the products are clean and well organized in shelves
• Placing orders

• Gathering information through research and writing stories for the nation and regional press especially reports on science and businesses.
• Going to the field and report news
• Developing project proposals
• Voicing adverts
• Following up stories
• Interviewing people in range of different circumstances
• Attending press conferences and other events like court proceedings and council meetings.
• Building contacts, seeking out and investigating via these contacts, press release and other media