Racheal Nuwamanya
Customer care executive
Racheal Nuwamanya is currently working as a customer care executive in RF20 limited, looking to build on my skills within a challenging role and environment through sharing knowledge and professional expertise
Work Experience
- 2019 - UptoRf20 LimitedCustomer care executiveDescribe the product highlights and benefits to help guide purchasing decisions.
Resolved concerns with products or services to help with retention and drive sales.
Respond to customer queries and concerns with in a set deadline
Provide excellent customer service through efficiency
Help large volume of customers with a positive attitude
Maintain accurate and current customer accounts data with manual forms - 2018 - 2019Africel ugandaBack office executiveReveive and responding to incoming calls and emails through dealer lines
Resolve customer complaints at second point of contact and provide feedback
Generate and maintain accurate records and reports for customer complaints
- 2017 - 2018Africell UgandaCustomer care executiveResolve concerns with products or services to help with retention and drive sales.
Describe product highlights and benefits to help guide purchasing decisions.
Respond to customer needs through competent customer service and prompt problem-solving.
Addresses customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- 2013 - 2013Mbarara Central marketIntern Tax collectorProcess tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Collect monthly payments for ground rent , make receipts of different clients and supply accordingly
Education
- 2012 - 2015Uganda Matyr’s University, NkoziBachelor of business administration and management
- 2010 - 2011Mbogo High School KawempeUganda Advanced Certificate of Education
- 2006 - 2009Valley college BushenyiUganda Certificate of Education
Skills
- Ability to process and analyze data using computer skills in word, excel, power point and the internet
- Excellent written and oral communication skills
- Team work by active participation
- Good time management
- Ensuring customer experience
- Able to cordinate and direct administrative functions
- Fluent in English as well as some local languages like Runyankore, Luganda, Rukiga, Rutoro
Hobbies
- Traveling
- Meeting new people
- Playing indoor games
- Going to gym
Personal Details
- Sex: Female
- Marital Status: Married
- Religion: Christian
- Nationality: Ugandan
- Date of Birth: 23/05/1992
References
This information is visible only for registered users.