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Racheal Nuwamanya

Customer care executive

Racheal Nuwamanya is currently working as a customer care executive in RF20 limited, looking to build on my skills within a challenging role and environment through sharing knowledge and professional expertise

Work Experience

  • 2019 - Upto
    Rf20 Limited
    Customer care executive
    Describe the product highlights and benefits to help guide purchasing decisions.
    Resolved concerns with products or services to help with retention and drive sales.
    Respond to customer queries and concerns with in a set deadline
    Provide excellent customer service through efficiency
    Help large volume of customers with a positive attitude
    Maintain accurate and current customer accounts data with manual forms
  • 2018 - 2019
    Africel uganda
    Back office executive
    Reveive and responding to incoming calls and emails through dealer lines
    Resolve customer complaints at second point of contact and provide feedback
    Generate and maintain accurate records and reports for customer complaints

  • 2017 - 2018
    Africell Uganda
    Customer care executive
    Resolve concerns with products or services to help with retention and drive sales.
    Describe product highlights and benefits to help guide purchasing decisions.
    Respond to customer needs through competent customer service and prompt problem-solving.
    Addresses customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

  • 2013 - 2013
    Mbarara Central market
    Intern Tax collector
    Process tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
    Collect monthly payments for ground rent , make receipts of different clients and supply accordingly

Education

  • 2012 - 2015
    Uganda Matyr’s University, Nkozi
    Bachelor of business administration and management
  • 2010 - 2011
    Mbogo High School Kawempe
    Uganda Advanced Certificate of Education
  • 2006 - 2009
    Valley college Bushenyi
    Uganda Certificate of Education

Skills

  • Ability to process and analyze data using computer skills in word, excel, power point and the internet
  • Excellent written and oral communication skills
  • Team work by active participation
  • Good time management
  • Ensuring customer experience
  • Able to cordinate and direct administrative functions
  • Fluent in English as well as some local languages like Runyankore, Luganda, Rukiga, Rutoro

Hobbies

  • Traveling
  • Meeting new people
  • Playing indoor games
  • Going to gym

Personal Details

  • Sex: Female
  • Marital Status: Married
  • Religion: Christian
  • Nationality: Ugandan
  • Date of Birth: 23/05/1992

References

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