ENGINEER

Answer questions about service outcomes, schedule and book appointments, and vehicle drop-off and vehicle pick-up  Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car  Manage and oversee the dealership’s workflow and schedule  Call customers to advise them about service changes or car pick-up times  Maintain positive customer relationships to ensure repeat business

- - - - - - - - - To spear head and supervise diagnosis of customer vehicles in the workshop. To oversee workshop operations and workshop tools and hoists/lifts maintenance. To receive customer vehicles, check them in and attend to customer repair request accordingly. To issue job cards containing instructions to technicians as per customer request. To issue pro-forma invoices and quotations to customers as per the inspection and diagnosis done in the workshop for approval. To issue invoices to customers as per the repairs done for payment. To seek customer approvals and advise customers on what repairs to be done on their vehicles as per the urgency. To follow up and ensure customer satisfaction after repairs. To attend to any other duties relating with repairs and workshop. To follow up with working progress and ensure proper tracking of vehicles in workshop and on premises.
Issuing WIP (work in progress) report daily with management for proper planning and follow up in the workshop
Giving technical advice to customers regarding repairs and maintenance of their vehicles during their visit
Costing and billing of customers

• To receive customer request at entry and follow up repairs of their vehicles in the service workshop • To issue job cards containing customer requests to the workshop • To communicate and advise diagnosis to customers as per the technical advisor. • To issue pro-forma invoices to customers as per the booking request prior to approval • To issue quotations to customers as per the diagnosis • To issue customers with invoices as per the repairs approved • To cost and bill the customer in SAP • To follow up with customers to ensure service satisfaction and ratings. • To follow up on payments of the pending invoices after repairs • To help in resolution of customer complaints in case where customer is not happy. • To follow up with working progress and ensure proper tracking of vehicles in workshop an on premises. • To issue vehicle gate pass to customer after work is done. • To monitor and supervise repairs being done on customers vehicle and ensuring its done as per his/her request
• Issuing WIP (work in progress) report daily with management for proper planning and follow up in the workshop • Discussing work in progress with supervisor to fast-track payment and completion of repairs. • Always protect customer property in the vehicle while the vehicle is under repairs • Upselling Toyota products to customers during their visit for repairs