Economist/ customer service excutive/ sales personnel/front desk

Responding to customers' questions about a Airtel products or services like airtel money, bundles
and wifi devices
• Processing orders and transactions like proforma invoices, airtel money and airtime
• Finding solutions issues and escalating technical problems like quick loan errors, wrong
transactions
• Conveying information about airtel offerings like airtel smartplan package, double data
• Handling customer complaints about airtel products and services like fast data depletion, quick loan
errors,airtel money.

This department entailed promotion of airtel wifi products and services such as airtel mifis, routers and
home broadband wifi and the different data packages for each set.
Roles and responsibilities
• Manage sale performance as target set like mifis and routers targets through engaging walk in
clients.
• Influencing new customers into buying airtel wifi products and services and improving profits
through one on one with potential customers, use of social media platforms like WhatsApp and
facebook.
• Availing information about product launches and events like the airtel home broadband wifi that
covers a wider radiance compared to mifis and routers.
• Enlighting customers' knowledge about the product range in terms of prices, wifi speed and
answering questions, and addressing customer concerns.

National water and sewerage and corporation[commercial department]
July 2017- August 2017
• sensitizing customers about the new water tariffs during the financial year 2017/ 2018 which
enabled clients to have knowledge and cope up with them.
• Recording customers complaints and forwarding them to the responsible departments such as
technical and commercial concerning billing and leakages.
• Assisting staff with several duties such as editing and photocopying documents and data
collection and entry hence breaking down their work load.
I have also attended several entrepreneurship workshops where i have acquired a lot of knowledge and skills