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Job vacancy Front Desk Representative
Front Desk Representative
The ideal candidate will have a friendly and easy-going personality, whilst also being very perceptive and disciplined. You should be able to give accurate information and deal with complaints. A customer-oriented approach is essential.
Your goal should be to make our guests and visitors feel comfortable and valued while on our premises.
Responsibilities:
- Greet and welcome guests, give them a short briefing, and check them inefficiently.
- Answer questions and address complaints.
- Answer all incoming calls and provide the information requested.
- Professionally respond to emails in a timely manner (requests and reservations).
- Keep updated records and files.
- Take on other duties as assigned.
Requirements and Skills:
- Proven experience as a front desk representative, agent, or relevant position.
- Knowledge of office management and basic bookkeeping.
- Proficient in English (both oral and written).
- Excellent knowledge of MS Office (especially Excel and Word).
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service oriented.
- Must be focused and pay attention to details.
Mutanda Lake Resort is located in a remote area of the Kisoro District. A candidate must be aware that they will have to stay on property, in our staff quarters.
The working hours are 9:00 am to approximately 6:00 pm, 6 days per week.
You will be entitled to 4 weeks paid holiday per year.
How to apply.
Qualified candidates should forward their CV and letter of interest through Brightermonday Portal by Clicking on the 'Apply Now ' section
Brighter Monday Uganda
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