Jewel Safaris - Kampala

Our (already beat up) safari vehicle BROKE DOWN on the way which caused a 2.5 hour delay and a rush through the main site of Murchison Falls. The company didn't bother to send a new one so we had a 4.5 hour mechanics trip on the way home. We didn't feel safe (and the driver never turned the car off when we stopped at the recommendation of the mechanic). There were wiring issues, the starter failed (they borrowed one from another vehicle that we then had to wait for them to replace), etc. This van had ******** km on it - and the roads are rough. This vehicle shouldn't have been on the roads and wouldn't have been allowed on the roads in a developed country.

The guide was lovely but the owner was untrustworthy and the way this was resolved was not satisfactory. Unprofessional, questionable safety.You'll get the same itinerary with better service elsewhere.

The quality service they pitch is just marketing copy - not how they practice or operate.

You can do better with another company - keep looking.