Crane Engravers Ltd.

1.5 2 Reviews
Company name
Crane Engravers Ltd.
Address
Plot 69, Nkrumah Road, 1516, Kampala, Uganda
Phone
041-230158
Fax
041-348478

Reviews

1.5

2 Reviews
Write a Review
2.0
INEFFICIENT
I gave an order for 3 stamps on Wednesday after being assured that i would be able to receive the stamps that very day since i made a call to the customer care number but on reaching there i was told to pick it the next day on Thursday but i didn't make it so i called on Friday inquiring whether the stamps where ready for me to pick them and the person who answered told me to come but when i got there, i was told by the ladies at the reception that they where just working on them. the ladies at the reception also need to learn some customer care and to be apologetic to the customers in case something goes wrong since they are the face of the organization
Reply by Christine Munywevu, 1 Nov, 2017
Dear Edith,
Thank you so much for this review.On behalf of the entire team, we are really sorry about what happened and I promise that this will not happen again.We look forward to serving you better. Please come again.Thank you.
Reply
1.0
I am very disappointed in your services and customer care. I brought to you something for expensive for engraving and after reassurance that it would be done in a certain way, it was done in a terrible manner. Something delicate and expensive was engraved like it is a piece of cheap wood. I would never recommend you to anybody else for any work. The worst part of it all is that the lady at the reception who received it and I went back to talk to says..... 'But that's how it is done'.
Reply by Christine Munywevu, 24 Mar, 2017
Dear customer, I would like to apologize on behalf of Crane Engravers. I am one of the directors and this complaint was not forwarded to me. Usually if something is not done to customer satisfaction we find a way of compensating. We have been in this business for over 20years and I am very unhappy about your experience. Is there anything we can do to make you happy? I know it's after a very long time but I really feel so bad and promise that this will never happen again. Please feel free to get in touch with me.
Reply

Questions & Answers

Dorothy Olwit
Do you inscribe on granite gravestones? If so please advise rates.
15 Apr, 2019
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Crane Engravers Ltd. is located in Kampala, Uganda. Company is working in Advertising, Magazine Publishing, Newspaper Publishers business activities. If you have any questions, please contact us
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