GOtv Uganda, Contacts,GoTv Uganda Customer Care

1.6 23 Reviews
Company name
GOtv Uganda, Contacts,GoTv Uganda Customer Care
Multichoice Uganda, Plot 95 Buganda Road, Kampala, Kampala
Phone Number
Mobile phone
Shortcode: 6488


23 Reviews
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Signal problem
Hey please help us here in Mukono Nabuti said around quality education center our signals are not clear help help help it's getting worse day by day improve on the services
This was a wonderful experience customer care was wonderful everything I had a problem and it was fixed in no time .the security measures taken are very good y'all should try this
Decorder upgrade
I just can't understand why this is happening repeatedly....decorder upgrade running old software but it shows upgrade will take less than 10mins which is not the case
Non connection
I paid on Thursday 18th for ******** but up to now I have not been connected. This has affected me with my family since we have been down the whole weekend
my subscription was to expire on 16/3/21 just out of the blue I get an error no signal....I decided to pay my subscription but upto now I can access any channels IUC ********. I sent a DM on tweeter and I still haven't gotten any feedback......
Please improve your services because I can't keep on paying subscription and yet be delayed in getting channels. It is quite unfair. It's over 24hrs now and I only have 3 channels.
No sound
Hello, my decoder number ********, has no sound on most channels. Please help rectify. This is an old decoder when the one I have been using went over due, my children swapped and did not tell, when I came to pay, I paid for the one in power, but it has better picture than the other ********
Thank you.
Poor service delivery
For a long time now, I pay a monthly subscription & spend a day without receiving channels. I had been patient with that but it's now coming to 3 days without me not being able to watch tv after paying for the whole month. I sent multiple texts to the code, but I still don't have any channels showing. You guys have very bad services. This is my last month with you.
I have few channels.
I paid for GOtv value but i am getting less channels. Some ugandan channels are not there yet we already paid full month.

The IUC number ********.
Pleaese rectify it as soon as possible.
My Channels are few
I have gotv plus but i only have 25 channels and yet before i had 57 channels even after rescan it is the same can you fix my decoder i want the channels back
I Wonder why you just don't remove your customer care number off the website
I've tried calling since 1st coz my money was deduct and I wasn't connected but nobody receives and yet my airtime is chopped
Very true the line is not at all helpful
Me too same thing...
Gotv user
Why do you take too long to bring back the channels yet I paid for tired of this service must change you guy but am really. Tired of you.
Mine it is not an inquiry rather a complaint. Am so so disappointed with your decoder. Its power adapter stopped working just out of the blue.. called your customer care and the solution she gave me was to buy a new one which i did. Now also the second one a week has not passed and its not working.. so am wondering what kind of service are you offering and what the hell is going on with your products. Please kindly advise.
A complaint note
Why is it that each time I subscribe for a monthly package u delay to update my channels's now a full hour loaded on ******** nd still no channels displayed moreover I have missed news...u make everything right or else u refund me nd I throw away your decorder
Reconnect my decoder
Why is that everytime I pay subscription I have to call costomer care to reconnect me? Now costomer care is down yet we pay for those calls, I paid yesterday my decoder no ******** Sentamu using Airtel money by ******** up to now am off air. You either reconnect me or refund my money I buy food.
Secondly either it's Airtel money or Gotv I don't know but when we are paying you insist I should pay money ********/ not less why do you chose for me gomax or everyone having Gotv should be on max then remove goplus and go lite
See All 23 Reviews

Questions & Answers

Good afternoon. My GoTV decoder was stolen on 18/06/2021. Can it be traced?
I subscribed gotv yesterday on iuc number ******** shs ******** and up now I am not able to watch. What could be the problem? Tell me
I have paid for my goTV but it is not showing channels
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Company Details

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GOtv is the home of African television and we are committed to delivering family entertainment to Africa. GOtv provides the greatest selection of local channels made in Africa for Africa. Our reliable service is one you can trust. Experience the digital revolution in your home.
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GOtv Uganda, Contacts,GoTv Uganda Customer Care - company profile is confirmed by company owner / representative person / directory administrator.
Last update: October 2020 - View Status

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