Review Poor customer care service

I opened a diaspora account and now I have issue with reinstalling equity app after sending the otp code then it asks security questions which I answered multiple times and failed .I raised a ticket for support from bank team plus sending multiple emails and no response to me and I sent my wife to Nansana branch and she was advised to call customer care number and she shared both numbers on WhatsApp they kept on telling her that I wait for their call up to now . I have paid school fees for my boys because I can’t access my account . Pls all I charge text me on WhatsApp directly or call me +******** , +******** my ticket ********-********